Address: 16430 Park Ten Place, Houston, Texas 77084

Role: To preserve the credit union's assets by controlling delinquent loan accounts, collecting delinquent loan payments and/or recovering collateral.

Essential Functions & Responsibilities:

• Contacts delinquent accounts by phone and mail; takes appropriate action to bring current.

•  Analyzes financial situation of delinquent borrowers; makes recommendations to repossess collateral when other arrangements to bring the loan current are unsuccessful.

• Maintains accurate files and reports on all collections activity.

• Informs management of trends in loan underwriting contributing to delinquent/charged-off loans.

•  Perform other job duties as assigned.

Performance Measurements:

1. To maintain accurate and complete records of all collection and recovery activity.

2. To ensure that collection activity is both within credit union policy and all relevant regulations.

3. To identify and inform management of potential underwriting problems.

4. Keep updated and educated in all areas relating to loans, law changes, collection practices, and any other areas that would enhance the Loan Department.

5. To provide friendly, professional and accurate service and support to all members and associates.

Knowledge and Skills:

Experience -Three years experience in a related field with equal responsibilities is acceptable. Formal training should be supplemented with continuing education.

Education - A high school education or GED. Must be knowledgeable of Bank Secrecy Act and Anti-Money Laundering regulations and requirements.

Interpersonal Skills - Work involves extensive personal contact with others and is of a personal or sensitive nature. Motivating, influencing, and/or training others is key at this level. Outside contacts become important and fostering sound relationships with other entities (companies and/or individuals) becomes necessary and often requires the ability to influence and/or sell ideas or services to others.

Other Skills - While performing the duties of the job, the employee is regularly required to :

-position self to move about the work area

-reach, grab, sort

-communicate in person and via telephone with others

-identify and recognize small font communication

-ability to transport a minimum of 10 pounds