Role:

Provide general direction, team leadership, support and operational management for a region of credit union branches. Assist with the development, modification and implementation of procedures for centralized branch operations. Assure the financial service needs of each member are promptly, accurately and courteously fulfilled. In addition, responsible for the productivity of departments supervised as a component of annual credit union goals.

Essential Functions & Responsibilities:
Manage the day-to-day operations of the Card Services, Support Services, and Operations Support departments

Carries out supervisory responsibilities for assigned staff in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and solving problems.

Maintain operational compliance with all credit union procedures, policies, governing regulations and codes, and internal controls.

Manage department production/quality through the establishment of key performance measures and by optimizing department workflow and efficiency.

Produce and transmit accurate data and reports required by law and regulation, to include IRA reporting, account escheatment’s, foreign taxpayer updates, and identity theft reports.

Responsible for developing and implementing department goals and individual manager goals based on the annual credit union strategic plan, and motivating subordinates to attain those goals.

Assist in the preparation of the department budgets consistent with the strategic plan and overall budget and ensure all branch activities are conducted within budgetary guidelines during the year.

Other duties are required from time to time.

Performance Measurements:

1. Knowledgeable in all areas of branch and lending operations and remaining current on all credit union products and services.

2. Respond to member issues which have been escalated by staff and resolve to the benefit of the member and credit union.

3. Assist with branch audit reports as requested. 

4. Ensure branches have an adequate supply of all needed operating materials used by branch employees.

5. Accept individual accountability and responsibility for success of FSCU which includes meeting assigned goals/ projects. 

6. To maintain a highly qualified staff, sufficient to meet long-term organizational goals.

Knowledge and Skills:

Experience: Five years to eight years of similar or related experience. 

Education: (1) A bachelor's degree, or (2) achievement of formal certifications recognized in the industry as equivalent to a bachelor's degree (e.g., information technology certifications in lieu of a degree). 

 Interpersonal Skills: Work involves extensive personal contact with others and is of a personal or sensitive nature. Motivating, influencing, and/or training others is key at this level. Outside contacts become important and fostering sound relationships with other entities (companies and/or individuals) becomes necessary and often requires the ability to influence and/or sell ideas or services to others. 

Other Skills: 

Must have in-depth understanding of and ability to interpret regulations affecting deposit programs within the Credit Union, including Regulations B, D, E, Z, CC, and DD.

Strong supervisory, PC (technology), compliance, leadership, written and verbal communication skills.

Advanced leadership, communication and organizational skills.

Ability to maintain a high level of confidentiality at all times.

Ability to handle multiple projects simultaneously and work with limited supervision, exercising own initiative and judgement.

Must be proficient in Microsoft Office products.

Must have a proactive attitude toward members, supervisors, co-workers and the credit union.