Role:

The Junior UX Designer supports the planning, design, and improvement of end-to-end member and employee experiences, with a strong focus on journey mapping and service design. This role contributes to UX work that spans digital platforms, internal tools, and non-digital touchpoints such as branch experiences and operational workflows. Under the guidance of senior designers, the Junior UX Designer helps document current-state journeys, identify experience gaps, and support the design of thoughtful, user-centered solutions.

Essential Functions & Responsibilities:

Support the design and ongoing improvement of digital and non-digital experiences by contributing to journey maps, user flows, and experience documentation that reflect the full member and employee journey.

Assist in creating wireframes, visual designs, and prototypes based on journey insights, established requirements, and FSCU design standards.

Collaborate with senior designers, developers, and cross-functional partners to implement approved designs accurately and consistently.

Apply FSCU branding, accessibility standards, and design guidelines across all assigned projects.

Participate in usability reviews, design critiques, and feedback sessions, incorporate feedback into design revisions. 

Assist with maintaining and organizing design files, components, and UX documentation.

Perform other job-related duties as assigned.

Performance Measurements:

1.    Completes assigned design tasks accurately and on time with minimal rework.

2.    Demonstrates growth in UX skills, tools, and understanding of journey mapping and service design principles.

3.    Effectively incorporates feedback from senior designers and stakeholders.

4.    Maintains organized design files and follows established design and documentation standards.

5.    Shows initiative in learning FSCU systems, member needs, and internal workflows.

Knowledge and Skills:

Experience: One year to three years of similar or related experience. 

Education: A college degree in Graphic Design, UX/UI Design, Human-Computer Interaction, or a related field OR a recognized UX design certification (e.g., UX design, interaction design, or service design) is preferred. 

Interpersonal Skills: Courtesy, tact, and professionalism are essential elements of the job. Work involves frequent collaboration with designers, developers, marketers, branch staff, and business partners for purposes of giving or obtaining information, building relationships, and supporting team initiatives.  

Other Skills: 

Requires foundational experience in UI design tools such as Figma, Sketch, or Adobe XD.

Requires experience creating journey maps, user flows, and service blueprints to understand and improve end-to-end member and employee experiences.

Requires familiarity with prototyping tools such as Figma prototypes or ProtoPie.

Requires a basic understanding of UX principles, usability, accessibility, and responsive design.

Exposure to UI animation or motion concepts is preferred.

Requires strong attention to detail and the ability to iterate designs based on feedback.

Requires the ability to manage multiple tasks and meet deadlines with guidance.

Requires curiosity, adaptability, and a strong desire to learn new tools, systems, and best practices.

Requires effectiveness in communicating design thinking and journey insights to both design and non-design audiences.

Familiarity with HTML and CSS concepts is preferred but not required.

Experience working with Content Management Systems (CMS) is preferred.

Must have a developing digital design portfolio demonstrating UI, UX, and/or journey mapping work.  

Physical Requirements: While performing the duties of the job, the employee is regularly required to:

-Move about the work area.

-Reach, grab, and sort materials.

-Communicate in person and via telephone.

-Identify and recognize small font communication.

-Ability to transport a minimum of 10 pounds.