Address: 16430 Park Ten Place, Houston, Texas 77084

 Role: To improve overall employee effectiveness/performance through the application of individual and group training techniques and programs, consistent with the Credit Union's organizational priorities.

Essential Functions & Responsibilities:

• Conducts on-the-job training, including use of computers and software; conducts training for customer service and cross-selling, compliance with applicable laws, rules and regulations, and refresher and system upgrading training.

• Creates curriculum for job specific training and determines instructional methods, utilizing individual training, group instructions and demonstrations, and online training.

• Evaluates and assists management in the design of training manuals and related materials, training classes, and training procedures as needed.

• Tracks the progress of trainees through routine tests, observation, and feedback from supervisors; evaluates the effectiveness of the training and ensures all employees complete annual training requirements.

• Completes required reports and documents; attends meetings as required.

• Travel to other Branch sites as required. Performs other related duties as required.

Performance Measurements:

1. To achieve a 75% or better score from employee testing following completion of all formal employee training programs, and a 75% or better retention rating (re-test) up to six months following the training.

2. To meet all training objectives and goals established for the year.

3. To maintain a basic understanding of Credit Union products, services, policies and procedures, as well an understanding of the Credit Union's mission.

4. To complete reports and records accurately and in a timely manner.

5. To relate any problems in training effectiveness to the supervisor, making recommendations to resolve them.

6. To provide friendly, professional and accurate service and support to all members and associates.

Knowledge and Skills:

Experience - Three years to five years of similar or related experience. Preferred experience using the following: Canva and Walnut Demo Software.

Education - (1) A bachelor's degree, or (2) achievement of formal certifications recognized in the industry as equivalent to a bachelor's degree (e.g., information technology certifications in lieu of a degree).

Interpersonal Skills - Work involves extensive personal contact with others and is of a personal or sensitive nature. Motivating, influencing, and/or training others is key at this level. Outside contacts become important and fostering sound relationships with other entities (companies and/or individuals) becomes necessary and often requires the ability to influence and/or sell ideas or services to others. Other Skills - 1. Must possess excellent communication skills. 2. Must be able to operate related computer software and business equipment including 10-key, telephone, slide, film, overhead projector, and other related training aids. 3.Professionalism in appearance, dress, and attitude is a must.